Tel: +6 019 318 6002

Collection Method

Nirvair Solution


Collection Method


Nirvair Solution Recovery's vast experience in the industry has generated a unique credit management technique. We consider the company's operation method and the cost factor to reduce the cost borne by our clients.

Initial Measure
Accounts received by clients will be assessed on collectability and risk before being distributed to the collectors.

Information Gathering and Preparation
Our trained recovery officers will determine whether the information included in the accounts received by clients is sufficient to begin the collection process. A visit and skip tracing will be conducted if found insufficient.

Collection calls and Negotiation
Our professional recovery officers, who are well-versed in negotiation, and making calls, are trained to provide various options on re-payment plans ensuring successful debt collection. All procedures are documented for consistency and accuracy according to Quality principles and reviewed regularly for continuous improvement.

Skip Tracing
We will continue efforts to trace debtors even though it involves debtors who have not made payment for years or 'skip' their last known address/whereabouts. Skip tracing is performed by collecting as much information as possible about the subject through our various resources and visits. The information gathered is then analyzed and verified for further action.

Visits
If we cannot locate a debtor through the contact numbers provided or the debtor is not responding to our calls, we will arrange a field visit. Our staff of professional field agents can assist the debt recovery process by visiting the debtor at their office/business premises or home and conducting interviews which will help to locate missing debtors.

Legal Assistance
Nirvair Solution Recovery has a panel of lawyers to assist clients on legal matters regarding their debts.