Compliance

We comply with both the letter and the spirit of all relevant regulations as follows:
• AMLA 2001 (Anti-Money Laundering and Anti-Terrorism Financing Act)
• PDPA 2010 (Personal Data Protection Act)
• IFSA 2013 (Islamic Financial Services Act)
• FSA2013 (Financial Services Act)
• AKPK (Agensi Kaunseling Pengurusan Kredit)
• Malaysian ConsumerTrade & Practice
• Treating customers fairly

Data Protection & Security

Managing data

• Information submitted to Nirvair Solution Consultancy is encrypted through our server in the building. This information remains encrypted on the database and is password protected unless accessed by authorized personnel. Expired information is purged through formal disposal procedures.
• Backup tapes are encrypted and password protected
• Purging of bygone account

Employees

• Security awareness program.
• Criminal background checks
• USB, CD-ROM and other external data storing devices are blocked.

Facility security

• The Nirvair Solution Consultancy data and the operational facility is video recorded. Cameras are placed strategically on the premises.

Back-up contingency plan

• In a disaster, Nirvair Solution Consultancy maintains a hot site that will restore all systems within hours, and operation can continue.

Quality Assurance

To ensure consistent service delivery, we have implemented the following procedures to provide quality services. These procedures include:

• Regular training for staff of all levels
• Regular emails and calls to track case progress
• Monthly report for clients review
• Initial risk assessment of each case

To continue to measure and provide effective Quality Management Services, we have implemented the following procedures to improve our services and meet customer satisfaction continuously. These processes include:

• Managing complaint by cross referencing with recordings from voice logger
• Monitoring call using built in voice logger
• Regular reviews of internal management processes
• Monthly reviews of the performance and cost effectiveness of staffs
• Monitoring of SMS sent

Bizzcoll | DMS (Debt Management System)

To ensure efficient implementation of tasks, Nirvair Solution Consultancy has adopted a computer system that allows update or follow-up to be done on every account. This will enable clients to monitor the accounts.

Our computer system Bizzcoll | DMS (Debt Management System) also allow us to work on hundreds' of accounts without any inconvenience. This system is designed solely to increase productivity and effectiveness.

Bizzcoll | DMS also consists of safety measures to ensure information confidentiality.

Bizzcoll | DMS Advantages

• Monitor collector's performance daily, monthly and yearly.
• Manage collection : All accounts can be assessed even with the absence of the officer in charge. Big accounts with no collection progress can be identified.
• Monitor collection process : Able to provide detailed information on activities, history payment, purchase and interest on the accounts.
• To provide internal memo for Consultancy  officerwith information like 'task for today; 'task for tomorrow' and 'incomplete task:
• To generate automatic reports - Payment report, Status report, LOD and etc.
• To provide on-line information (based on client's request)
• Mass SMS sending
• Locking parameter for overdue accounts
• LCD real time call monitoring display

 

BuiIt in Voice Logger

• Used to evaluate Consultancy  officerperformance and training purposes
• To manage complaints by cross referencing with recordings from the voice logger